American Airlines ® Incentive TrAAvel Program Frequently Asked Questions 1. Where can American Airlines Incentive TrAAvel® certificates be used? American Airlines Incentive Flight Certificates are valid on American Airlines®, American Eagle® and AmericanConnection® flights. Flight Certificates are valid within the specific geographic scope of travel purchased. 2. Is a minimum purchase required? Yes, a minimum of 10 American Airlines Incentive Flight Certificates must be purchased per order for corporate buyers. 3. Can corporate accounts purchase Flight Certificates on-line? Flight Certificate pricing is available on-line; however orders must be placed by calling American Airlines Incentive TrAAvel Department at 800-677-9555. 4. Are there restricted travel dates? Flight Certificates have restrictive dates in specific markets. Please refer to our Flight Certificate Rate Chart for specific dates and locations. 5. How long are Flight Certificates valid? Flight Certificates are valid one year from the date of issue printed on the face of the award. 6. What other kinds of restrictions are associated with American Airlines Incentive Flight Certificates? American Airlines incentive flight certificates require a contract for companies that plan to purchase more than 20 certificates within a 12-month timeframe. Flight Certificates cannot be used for business or group travel, nor bartered or resold. Flight Certificates require advanced booking and a two-night minimum or a Saturday night stay. 7. How long does it take to receive American Airlines Flight Certificates? Once payment is received distribution is within 5 business days of receipt via FedEx. 8. What forms of payment does American Airlines accept for Flight Certificates? Wire transfers, checks and all major credit cards. 9. Can certificates be customized? Flight Certificates can be customized to include a company name, event or congratulatory message free of charge. 10. Are flight certificates replaced if misplaced or lost? We can blacklist and replace lost or misplaced certificates for a $100 fee. Certificate will be reinstated to the original expiration date. 11. How do recipients use their Flight Certificate? Reservations and ticketing can be handled by calling American Airlines' special service desk at 1-800-433-1790, 6:00 a.m. - Midnight CST. This is printed on all certificates for the recipients' convenience. Flight Certificates may be booked by a travel agency however; American Airlines must facilitate the ticketing transaction. The travel agent will follow ticketing instructions that appear on the Flight Certificate. American Airlines, American Eagle, AmericanConnection, AAdvantage, AA.com and American Airlines Incentive TrAAvel are marks of American Airlines, Inc. American Eagle is American's regional airline associate. American reserves the right to cancel or alter any part of the American Airlines Incentive TrAAvel Program, the AAdvantage program or any AAdvantage award at any time. © 2004 - 2008 American Airlines Inc. All Rights Reserved. Home | Conditions | Contact Us | Gift Cards